FAQs for Residence Hall Students
What type of computer should I have?

Any PC with Windows XP or a later operating system is allowed.  Macintosh computers running OS X are acceptable. Student-owned computers are required to have the most current operating system updates installed and antivirus and anti-spyware software running with the most current definition files.

Students can use most any antivirus and anti-spyware program but if the software becomes out of date or the definition files do not remain current their network connection will be blocked.

Can I use wireless and normal wired connections?

Yes, both are available but simultaneous use of these connections is not advised because this may cause the user’s internet connection to be interrupted. Wireless internet is available in every residence hall room. Wired LAN connections are currently faster. Cables for LAN connections are available in the Academic Technology Services office.

How do I connect to the internet in my Residence Hall room?

A Residence Hall student’s first attempt to access the internet will be greeted with Campus Network Manager, a software designed to connect only Residence Hall students to the network. Campus Manager does NOT have the ability to scan your computer for personal files or information.

To connect to the internet, Campus Manager will scan the user’s computer for Windows updates and current antivirus and anti-spyware software. Any computer found either containing a virus or not current with updates will be denied access to the internet. A link to the updates will be supplied if a user is denied access. Once they are downloaded and installed, the user may gain access to the internet. This process is designed to protect student computers and maintain optimal bandwidth for internet use.

How safe is the internet in the Residence Halls?

Although Campus Manager and hardware firewalls are in place to protect computers from malicious outside sources, students must be mindful of their own actions when online. It is especially dangerous to open email or IM attachments from unknown senders, almost as bad to respond to unexpected web pop-ups, advertisements, displays or links that ask a user to secure, improve or scan their computer, and worst of all to respond to any message that directs the user to enter their bank account number or password in connection with a supposed security problem.

My computer is not acting right – who should I call?

If your computer is under warranty, then your vendor should be contacted first. The Academic Technology Services staff cannot repair personal computers. The staff can assist with possible solutions and advice.

Please note that the majority of the problems that our office sees are ones that develop because antivirus and spyware software is not installed and updated regularly. Information regarding spyware and antivirus software is available both in our office and on our website here.

Additional troubleshooting

For additional support, please call the the Academic Technology Services at 630-617-3543.